1. Scope

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These General Terms and Conditions (GTC) apply to all business relationships between the advertising agency Ajla Koric, Sole Proprietorship (hereinafter referred to as "Agency"), and its clients. Any deviating terms and conditions of the client are not recognized unless the Agency expressly agrees to their validity in writing.

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2. Conclusion of Contract

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The contract between the Agency and the client is concluded through a written agreement. This can be done via email or by signing a physical contract document. All agreements must be made in written form.

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3. Services of the Agency

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The Agency provides services in the field of offline and digital marketing. The exact description of the services to be provided is specified in the respective contract between the Agency and the client.

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4. Payment Terms

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Billing is done either monthly or upon project completion, as agreed with the client. Invoices are payable upon receipt without any deductions. Any other payment terms are individually specified in the contract. The Agency reserves the right to take legal action in the event of late payment.

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5. Right of Withdrawal and Termination

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As the Agency provides services and does not deliver physical products, there is no right of return. Should the client wish to withdraw from a contract, this is only possible in written form. Services already rendered must be paid for in any case.

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6. Liability

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The Agency is liable for damages only in cases of intent and gross negligence. The Agency is not liable for indirect damages, such as lost profits or other financial losses of the client. The client is obliged to report defects immediately to give the Agency the opportunity to remedy them.

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7. Data Protection

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The Agency treats all personal data of the client confidentially. Data processing is carried out in accordance with the separate data protection policy, which is available on the Agency's website.

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8. Jurisdiction and Applicable Law

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Austrian law exclusively applies to all disputes arising from contractual relationships between the Agency and the client. The place of jurisdiction is Vienna, Austria.

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9. Severability Clause

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Should any provision of these GTC be invalid, the remaining provisions remain unaffected. The invalid provision shall be replaced by a valid provision that comes closest to the economic purpose of the invalid provision.